Guardian Life - Support Assistant II

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Job Title: Support Assistant II- Outsourcing
Job Location: Bethlehem, PA
Posted Date: 2008-10-01
Request Number: 3984

Job Description:
Primarily responsibility is to support the Outsourcing team. This position also entails daily support functions for GCA Maintenance & Billing. Review and research outsourcing database inquires for completeness. The majority of inquires are for missing information or illegible requests. Communicate to planholder, via telephone, emails or mail to obtain required information to process planholder’s request Communicate resolution via database to our Outsourcing team Maintain and update tracking activity and follow up actions via database or spreadsheet Review payment status and take appropriate action necessary including but not limited to posting, revising bills and/or sending planholder correspondence. Process certain specific types of member level changes in ZEUS. Support the Outsourcing team in completing various reports. Open/date stamp/sort/ coordinate distribution of incoming correspondence to teams twice a day. Overnight deliveries distributed within 24 hours. Sort/distribute system report & daily rerouted bills once a day. Assist teams upon request. Accurately batch & enter live checks into ZEUS system by 1:00 pm daily. Notified Acct Spec I/II of wire transfers & delivers no good checks. Perform end of day balancing, which includes totals from lockbox, local deposits and wire transfers. Overall understanding and support of company /dept goals, objectives and organizational structure/responsibilities. Participate & assist team in meeting dept & overall office goals by performing various clerical duties to ensure service standards are met. Adhere to quality, turnaround, and customer experience scores standards set forth within the department

Qualification:
High School diploma, equivalent, or 2 -3 years business work experience Basic PC knowledge and data entry skills are critical Excellent organizational and time management skills Strong written and oral communication skills Flexibility – able to adapt and work effectively within a variety of situations Ability to handle multiple tasks in one’s daily routine as well as the ability to prioritize based on workload Excel knowledge perferable Interested individuals should submit their posting application to Human Resources by 5:00 on Wednesday, 10/8.

For more information on the Lehigh Valley Jewish community, please email Rabbi Mordechai Torczyner at torczyner@gmail.com.